Privacy Policy

Introduction

Welcome to the privacy policy of SOFTWARE FOR SMALL BUSINESSES LTD (company number 14682834) (“we”, “us” or “our”). We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, share, and protect personal information when you use our website (dogtrainerpro.ai) and our software-as-a-service platform (“Platform”).

Who We Are (Data Controller)

The organisation responsible for deciding how and why your personal data are processed is SOFTWARE FOR SMALL BUSINESSES LTD, a company registered in England and Wales (No. 14682834). You can contact us at woof@dogtrainerpro.ai.

Personal Data We Collect

• Contact and Identity Information: Name, business or trading name, email address, phone number.
• User Account Data: Information relating to your user account on our Platform.
• Training Session Notes and Records: Session notes, training logs, or other documentation about training sessions.
• Payment and Financial Information: Payment-related information processed securely through Stripe.
• Communications Data: Information you provide when communicating with us or through the Platform.
• Usage Data and Device Information: Technical information such as IP address, browser type, and usage logs.

Purposes of Processing and Lawful Bases

We will only use your personal data when the law allows us to. The lawful bases we rely on include: (a) Performance of a Contract, (b) Legitimate Interests, (c) Consent, and (d) Legal Obligation.

Disclosure of Personal Data to Third Parties

We will never sell your personal data. We use trusted third-party companies to help us deliver our services (Data Processors), such as Stripe for payments, AWS for hosting, Google Analytics, Twilio for communications, and LeadConnector for our software ecosystem.

Data Retention

We will keep your personal data only for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights as a Data Subject

Under the UK GDPR, you have various rights in relation to your personal data, including the right to access, rectification, erasure, restriction, data portability, and the right to object.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at woof@dogtrainerpro.ai.